We have a 36 hour cancellation policy. Cancellations made more than 36 hours prior to reservation time will be compensated with a voucher for the dollar amount of the original purchase, good for one year from the date of the orginal reservation. There are no refunds or exchanges less than 36 hours of your tour time. Late arrivals will not be refunded and will not be able to join the group. Those not meeting the weight requirements will not be refunded. Credit cards are required to hold a reservation, even with gift certificates. Credit cards will be charged the full amount of the tour for no shows.
You can't participate in the tour if you are:
- Pregnant or think you might be pregnant
- Have recent or re-occurring neck, back, or musculoskeletal injuries
- Have epilepsy or seizure disorders that do not permit you to drive
- Under the influence of alcohol, illegal or legal drugs that impair you in any way
- Suffer from a heart or other condition that may require immediate medical attention
All participants must sign a participant agreement/waiver. Participants under the age of 18 must have an agreement signed by a parent or legal guardian.
The Fine Print
- Tours are not recommended for those with current heart/back/hip/knee problems, or pregnant women.
- Please see our weight restrictions for our various packages.
- Please do not bring anything with you that might get dropped.
- Cell phones are not permitted on the tour. Please leave them at home or in your car.
- No accommodations will be made for pets or small children on the tour or at the Silver Streak Welcome Center.
- Cigarettes, chewing tobacco, alcohol, gum or drugs are not allowed on the tour or on the grounds.